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Delivery Policy

 Thank you for shopping at jdsdiy.com. The following information sets out the terms and conditions that constitute our Delivery Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Delivery Processing Time

 Processing time refers to the time it takes for us to prepare yourorder for despatch.

After your payment is authorised and verified, all orders are processed within the same day. We will contact you if there are any delays.However, some orders may be despatched within the same day and some may take up to 2 days.

3. Delivery Locations

3.1. Domestic Only

jdsdiy.com does not ship internationally at this time. We ship domestic only in the United Kingdom.

3.2. Shipping Restrictions

Our company does ship to both commercial and domestic addresses.

4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of despatch, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

4.1. Express Shipping

The order will arrive within one business day.Express Shipping costs £4.99.

4.2. Standard Shipping

The order will arrive within 2-6 business days.Standard Shipping costs 2.99.

Please note:

1.Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

2. Products may be delivered in separate shipments.

When placing your order, we consider these factors when calculating the estimated delivery date:

1. Transit Time: the amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

2. Weight factor: delivery costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, delivery charges will be displayed.

3. We will not be responsible for the wrong delivery address if you provide incorrect information.

4.In-store pickup is only available for traders and bulk orders and dates vary based on product availability.

5. Tracking Options

jdsdiy.com aims to provide visibility and transparency throughout the delivery process. Once your order is confirmed and despatched, you will receive a link to track your package.

5.1. Domestic and International

All orders delivered within the UK automatically have tracking.

International orders are sent via various carriers.This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative delivery arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

5.2. International Customs, Duties and Taxes

 All orders shipping to a destination outside the United Kingdom is subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Jdsdiy.com is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers, and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after delivery are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customs requirements or others like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

6. Damages

 If there is any damage to the packaging on delivery, contact us immediately at [email protected]

7. Missing or Lost Package

There are several reasons why a package may get lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Jdsdiy.com politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at [email protected] to report missing or lost packages.

If you have any questions about the delivery of your order, please see our FAQ page, or contact us at [email protected]

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