Customer Representative

This is a customer centred role, and it is reliant on efficient communication skills with the business stakeholders. We are an online retail business, and establishing strong customer relationships is the backbone of our business model. For the successful candidate, this will be a long-term role whereby we expect you to grow with your role and develop your strategies around maintaining customer relationships while acquiring more skills in addition to your current ones. Your main communications will be via telephone, email, or cloud-based chat and social media engagement.

• Inbound calls from customers relating to product and order queries, order status, and ensuring their products are dispatched through their cloud system with the correct customer labels
• Outbound calls to suppliers regarding product details and descriptions are necessary in order to maximise customer engagement with the products through a well-informed product description and specification.
• eBay, Amazon, and website listings

Qualifications and Education Requirements

• Strong literacy and communication levels of education
• Must be able to communicate in English comfortably.
• Excellent customer service experience
• Minimum 2 years of experience in a customer-facing environment

Skills and attributes

• Strong problem-solving skills
• proactive and able to use initiative and make important decisions
• Ability to act quickly to last-minute requests and changes.
• Able to work autonomously
• Preferred experience working with retail eCommerce platforms
• Highly computer-literate, particularly in Word, PowerPoint, and Excel.

Ability to commute/relocate:

• Manchester, M38 9ST: reliably commute or plan to relocate before starting work (required)