We offer FREE next day delivery on orders over £25.00 - However if your order is under £24.99 a standard delivery charge of £2.50 will apply. For Next day delivery, a charge of £3.99 will apply. 

For Highland & Channel Islands a delivery charge of £3.99 will apply. 

For more details on order fulfilment and delivery, please visit our shipping policy page.

Click here to track your order.

We are sorry if you have only got part of your order. If something appears to be missing, please contact our Customer Service team, so we can investigate. You can reach us at customercare@jdsdiy.com or by dialling 0161 241 6842. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.) Then, we will ensure that you receive the missing item (s).

Yes, we provide click and collection from our warehouse. The address is: JDS DIY LTD, Unit S Highfield road Little Hulton Manchester M38 9ST Please provide your order number upon arrival.

An order can be cancelled if we receive a notification by 7am the next day. Please contact our Customer Service Team at customercare@jdsdiy.com or by dialling 0161 241 6842. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.)

Your order can be cancelled if your payment details do not meet JDS payment policy - Your order will be cancelled immediately without notice. If you think we have made a mistake in cancelling your order please contact our Customer Service Team at customercare@jdsdiy.com or by dialling 0161 241 6842. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.)

We will correct this immediately. Please send us an email at customercare@jdsdiy.com containing the following details:
Your full name
Order number
Product title, and
number (this can be found on your order confirmation email)
An explanation of the damage.

Please wait until you've spoken with our Customer Care team before returning anything, so that we can expeditiously ship the correct item to you and provide you with a prepaid label to return the damaged item, as we do not reimburse any shipping costs.

Please request a return from our Return PORTAL. Follow the instructions on the screen. You will need the order number and the email address you used to create the order. Your order number can be found in the order confirmation email we have sent you. Click here to go to the Return PORTAL to request a return. Please click here to learn more about our return policy.

We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. Ready to return? Click here to request a return request. 

You've got 14 days to send something back to us from the day you receive it. Unfortunately, we cannot accept returns after this time. It is FREE and EASY to return your order. Please visit our return and exchange page by clicking here. Provide your order number and the email address you have created the order with. You will then be able to view the items eligible for return. Follow the easy step-by-step guide on the screen to request a return label. If your return request is approved by our Returns Team, you will receive a FREE return label, which you can use to return the item (s). A typical refund can take up to 21 days, which includes 14 days for the package to return to our warehouse and for us to process it, plus up to 7 days for it to go through the banking system. All returns must have an order number inside for refunds to be successfully applied. This will enable our Returns Team to process your request sooner once the item (s) have arrived at our warehouse. Please contact our Customer Service Team at customercare@jdsdiy.com or by dialling 0161 241 6842. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.) Then, they will investigate and ensure your return is received, processed and the money is returned to your bank account.

We provide prepaid labels if the return is our fault. We do not refund any delivery charges on any orders.

If the return is not our fault, the following deductions will be made:

- 0.5 - 10 kg: £2.99

- 11 kg - 20 kg: £3.99
.
If the order is wrong or damaged, a full refund will be provided, and a prepaid label will be issued. Please note, we do not refund delivery cost. If your order is lost, a full refund will be issued or a replacement will be sent, depending on what you agree to with our Customer Service Team. Please contact our Customer Service Team at customercare@jdsdiy.com or by dialling 0161 241 6842. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.)

A typical refund will take up to 14 days + your bank's handling time. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. We’ll be sure to keep you updated and email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Please contact our Customer Service Team at customercare@jdsdiy.com or by dialling 0161 241 6842. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.)

Please keep your orders separate, as returning more than one order in a parcel may delay your refund. All returns must have an order number inside for refunds to be successfully applied.

The delivery service was unable to deliver your package (you may not have been in, or they might not have been able to gain access to your property). If your tracking information indicates that your package has been returned to us, you can wait for it to arrive, and we will provide a refund when it does. A typical refund can take up to 21 days, which includes 14 days for the package to return to our warehouse and for us to process it, plus up to 7 days for it to go through the banking system. If the carrier was unable to deliver this time, you may want to check the carrier's app. Many of our carriers allow you to provide instructions for the driver or a recommended safe place/neighbour for your package to be left if you're not home.

From time to time, we offer promotions and discount codes. Please remember to apply the discount at the checkout and to enter any promotional code precisely as it appears on the website when applicable. If you're experiencing trouble adding a discount code to your order, check the following: Is there a time limit to the promo? Some of our promotions have time constraints; to receive the discount, you must place your order before the promotion expires. If you have already applied a promo code to your order, you will be unable to apply a second one. Check for exclusions, as some of our promotions exclude products from certain categories. If you are using a delivery promotion, you must select the correct delivery mode for the promotion to be valid.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express. We also accept PayPal, Apple Pay (iOS only), Clearpay, Gift cards and prepaid debit cards.

Payment Methods:
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. Gift Vouchers If you've been gifted a JDS voucher/gift certificate, then yes we accept those.

If you are seeing error warnings when making a payment, verify that you have entered the correct information by double-checking it. If your credit or debit card was denied, check to see if it is expired, out of date, or if your card's billing address differs from your JDS account's billing address. If the information above does not assist you, your Credit Card Company or bank will have more details. If your payment was refused when using PayPal, please contact PayPal directly. If you are still experiencing issues, please email us with the following details: Which operating system do you have (e.g. iOS, Android, Windows Vista, Mac OS X) What payment method you were trying (e.g. PayPal, Visa) A description of the problem and what time the problem occurred.

Login to your account, select "addresses" and you can either add a new one or edit an existing one. We are unable to amend the delivery address on an order which has already been placed.

If you know your password, it's simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page, select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

Log into your account, select payment details and either add, delete or edit your payment options.