JDS DIY FAQs

We offer FREE Premium Delivery (1-2 Working Days) on orders over £75.00 - However if your order is under £75 a standard delivery charge of £3.99 will apply. For Highland & Channel Islands a delivery charge of £3.99 will apply. For more details on order fulfilment and delivery, please visit our shipping policy page.

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We are sorry if you have only got part of your order. If something appears to be missing, please contact our Customer Service team, so we can investigate. You can reach us at customercare@jdsdiy.com or by dialling 0161 300 2342. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.) Then, we will ensure that you receive the missing item (s).

Yes, we provide click and collection from our warehouse. The address is: JDS DIY LTD, Unit S Highfield road Little Hulton, Manchester M38 9ST. Please call us on 0161 300 2342 before you arrive so we can have your order ready with your order number.

An order can be cancelled if we receive a notification by 7am the next day. Please contact our Customer Service Team at customercare@jdsdiy.com or by dialling 0161 300 2342. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.)

Your order can be cancelled if your payment details do not meet JDS payment policy - Your order will be cancelled immediately without notice. If you think we have made a mistake in cancelling your order please contact our Customer Service Team at customercare@jdsdiy.com or by dialling 0161 300 2342. (This is a toll-free line). (Our Customer Service line is open Monday through Friday from 8:00 am to 5:00 pm.)

We will correct this immediately. Please send us an email at customercare@jdsdiy.com containing the following details: Your full name Order number Product title, and number (this can be found on your order confirmation email) An explanation of the damage. Please wait until you've spoken with our Customer Care team before returning anything, so that we can expeditiously ship the correct item to you and provide you with a prepaid label to return the damaged item, as we do not reimburse any shipping costs.

Due to certain scenarios such as weather issues and the business of the festive period, there is a possibility that some orders may be slightly delayed, we apologise for this and work to ensure all orders are received as quickly as possible.

From time to time, we offer promotions and discount codes. Please remember to apply the discount at the checkout and to enter any promotional code precisely as it appears on the website when applicable. If you're experiencing trouble adding a discount code to your order, check the following: Is there a time limit to the promo? Some of our promotions have time constraints; to receive the discount, you must place your order before the promotion expires. If you have already applied a promo code to your order, you will be unable to apply a second one. Check for exclusions, as some of our promotions exclude products from certain categories. If you are using a delivery promotion, you must select the correct delivery mode for the promotion to be valid.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express. We also accept PayPal, Apple Pay (iOS only), Clearpay, Gift cards and prepaid debit cards. Payment Methods: Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. Gift Vouchers If you've been gifted a JDS voucher/gift certificate, then yes we accept those.

If you are seeing error warnings when making a payment, verify that you have entered the correct information by double-checking it. If your credit or debit card was denied, check to see if it is expired, out of date, or if your card's billing address differs from your JDS account's billing address. If the information above does not assist you, your Credit Card Company or bank will have more details. If your payment was refused when using PayPal, please contact PayPal directly. If you are still experiencing issues, please email us with the following details: Which operating system do you have (e.g. iOS, Android, Windows Vista, Mac OS X) What payment method you were trying (e.g. PayPal, Visa) A description of the problem and what time the problem occurred.

Unfortunately, you are only able to use one discount per order. Feel free to use the code/offer which will give you the highest discount!

Login to your account, select "addresses" and you can either add a new one or edit an existing one. We are unable to amend the delivery address on an order which has already been placed.

If you know your password, it's simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page, select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

Log into your account, select payment details and either add, delete or edit your payment options.

Your discount will not work on products already discounted, and on any of the Bathroom range.